Last updated: 12 April 2026
By creating an account or using the OneAddress platform, you agree to these Terms of Service. If you do not agree, do not use the platform. These terms constitute a binding agreement between you and OneAddress Pty Ltd (ABN 43 696 078 869).
OneAddress is a secure address management platform that enables you to transmit encrypted address updates to connected service providers (banks, insurers, government agencies, utilities). The platform includes: a zero-knowledge encrypted vault for storing your address and personal details; address verification checking against partner records; encrypted address transmission to selected partners; address history tracking and PDF export.
You must provide accurate information when creating your account. You are responsible for maintaining the security of your account credentials and vault PIN. You must notify us immediately if you believe your account has been compromised. You must be at least 18 years of age to use the platform.
Your vault is protected by a 6-digit PIN that you create. This PIN is used to derive the encryption key for your vault data. We cannot recover your PIN or decrypt your vault if you forget it. You are solely responsible for remembering your PIN. If you lose your PIN, you can reset your vault from Settings — this permanently deletes your encrypted vault data and allows you to start fresh with a new PIN. Your account and payment history are preserved. We strongly recommend storing your PIN in a secure password manager.
When you initiate an address update, you authorise OneAddress to transmit your encrypted address data to the partners you have selected. You are responsible for ensuring the accuracy of the address information you provide. Transmissions are final once dispatched — you cannot recall a sent transmission. Partners process address updates according to their own policies.
Address verification checks compare your vault address against partner records. These checks are read-only and do not modify partner data.
Address updates are charged at the price displayed before you confirm. If all targeted services return no matching records, a refund may be issued automatically. Once a transmission has been successfully dispatched, payments are non-refundable. Payments are processed by Stripe. We reserve the right to change pricing with reasonable notice.
OneAddress maintains a partner network of service providers. We do not guarantee the availability, accuracy, or responsiveness of any partner. Partners are independent organisations that process address updates according to their own policies.
If initial delivery of your address update to a partner fails, we will automatically retry for up to 48 hours. If delivery cannot be completed within that window, automatic retries stop and you will be notified by email. No further automatic delivery attempts will be made after this point. You will need to contact the partner directly or submit a new address update through OneAddress.
We are not responsible for errors, delays, or failures in partner processing caused by partner system outages or other factors outside our control.
OneAddress provides the platform "as is" without warranties of any kind. We are not liable for: incorrect address information you provide; partner failures to process address updates; loss of vault data due to forgotten PINs; service interruptions or downtime; any indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid in the 12 months preceding the claim.
You may not: use the platform for fraudulent address changes; attempt to decrypt other users' vault data; interfere with the platform's operation; use automated tools to abuse the service; impersonate another person; transmit false or misleading information to partners.
You may delete your account at any time from Settings. We may suspend or terminate your account if we believe you are violating these terms or engaging in fraudulent activity. On termination, your encrypted vault data, transmission history, and all associated records are permanently deleted.
These terms are governed by the laws of Western Australia, Australia. Any disputes will be resolved in the courts of Western Australia. The Australian Consumer Law applies to the extent it cannot be excluded.
We may update these terms from time to time. We will notify you of material changes via email or through the platform. Continued use of the platform after changes take effect constitutes acceptance of the revised terms.
For questions about these terms, contact us at legal@oneaddress.io.